Effective Date: [24/09/2024]
Thank you for choosing Montex Engineering. We strive to provide high-quality products and services to meet your needs. However, if you are not completely satisfied with your purchase, we offer a comprehensive Refund and Return Policy to ensure your experience with us is positive. Please read the following policy carefully, as it outlines the conditions under which you may return products and request a refund.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Time Frame: You must initiate the return process within [insert number of days, e.g., 30 days] from the date of delivery. Returns requested after this period may not be accepted.
- Condition: The product must be unused, undamaged, and in its original packaging. All tags and labels should remain intact.
- Proof of Purchase: A receipt or proof of purchase is required to process your return. This can be a copy of the invoice or confirmation email received at the time of purchase.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Custom or personalized products
- Products that have been used or installed
- Items that are not in their original packaging
- Consumable items, such as lubricants or fluids, once opened
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [insert contact email/phone number]. Provide your order number, a description of the item, and the reason for the return.
- Return Authorization: Once your request is reviewed, we will provide you with a Return Authorization (RA) number and instructions for returning the product.
- Shipping the Item: Package the item securely in its original packaging and include a copy of your invoice or proof of purchase. Clearly write the RA number on the outside of the package to facilitate processing.
4. Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is a result of our error (e.g., you received the wrong item or the item was defective). In such cases, we will cover the shipping costs for the return. We recommend using a trackable shipping service or purchasing shipping insurance for returns over [insert dollar amount, e.g., $50], as we cannot guarantee that we will receive your returned item.
5. Refunds
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, e.g., 7-10 business days].
Please note that depending on your bank or credit card issuer, it may take additional time for the refund to be reflected in your account.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us to initiate the exchange process.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [insert number of days, e.g., 5 days] of receiving the item. We will guide you through the return process and provide you with instructions for returning the damaged item. Once we receive the damaged item, we will issue a refund or replacement as preferred.
8. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact us:
- Phone: +91-011-25988268, +91-9810432295, 9810902295]
- Email: [Montex_Enterprises@rediffmail.com]
9. Policy Changes
Montex Engineering reserves the right to modify this Refund and Return Policy at any time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes. Your continued use of our services following the posting of changes to this policy constitutes your acceptance of those changes.
Thank you for choosing Montex Engineering. We appreciate your business and are committed to ensuring your satisfaction with our products and services.